Draft for Comment Voice Interventions and the Quality and Responsiveness of Public Services in Low- and Middle-income Countries (LMICs) Does Voice Improve Quality and Responsiveness
نویسنده
چکیده
Voice interventions of various kinds have been widely used to create accountability in managers of public programs. We reviewed the evaluation literature to understand the findings with regard to the impact of voice interventions on quality and responsiveness of public services. The literature on ‘voice’ interventions is broad, but very few studies focus on quantitative outcomes that bear on impacts of ‘voice’ interventions. Most of the literature represents case studies relating the design or implementation of projects, and the evaluation work is most concerned with fostering participation. While there is some evidence of these interventions not working at all, the primary finding is that voice may well build citizen participation and some measure of accountability of service providers, but there is little measurable evidence that service quality has improved. The studies do not really permit a comparative effectiveness assessment of different kinds of ‘voice’ interventions, even though the positive effects appear most pronounced for ‘community scorecard feedback’ types interventions.
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